Returns

Getecco Returns Policy

14-day change of mind policy: Items must be unused, in original packaging, with proof of purchase.
Start a return via our [Returns Page] (bottom of homepage) using your email and order number through Refundid.
If accepted, you’ll receive a shipping label and instructions. Items sent without approval won’t be accepted.
Questions? Email hello@getecco.com.au.

Check your order on arrival and contact us immediately if damaged, defective, or incorrect.

No returns on custom, personalised, or made-to-order items.
Sale/discounted items not eligible for change-of-mind returns.
“Seconds” and samples can’t be returned for disclosed faults, but other faults may be covered under ACL.

Return your item, then place a new order.

We’ll notify you once inspected. If approved, refunds are processed within 14 business days.
Contact us if you haven’t received your refund after this period.

Our 14-day policy is in addition to your ACL rights.

Products must be of acceptable quality, safe, durable, and match descriptions.
For major failures: choose refund, replacement, or compensation.
For minor failures: we may repair; if not possible, you can request a refund or replacement.
These rights apply regardless of packaging, sale status, or timeframe, lasting as long as reasonably expected for the product.

Simply enter your email address and order number to start the process with Refundid.

If your return is accepted, you will receive a return shipping label, as well as instructions on how and where to send your package.

Any questions? Email us at hello@getecco.com.au