Privacy Policy
We are not bound by the Privacy Act 1988 (Cth) (Privacy Act) or the Australian Privacy Principles (APPs). Notwithstanding that, this policy explains how and why we collect, use, hold and disclose your personal information.
"We", "us" and "our" means Getecco Pty Ltd (ABN 89 644 748 032).
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
We operate our store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the Services). Our website is powered by Shopify, which enables us to provide the Services to you.
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true. When we use the term “personal information”, we also refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data where you cannot be reasonably identified.
What personal information do we collect and hold?
We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us or otherwise visit our website. The information we collect from you may include your identity, your full name and contact details, your organisation name, your email address, your billing address, your shipping address, your transaction and order history (including interactions, items viewed, items purchased, returns and exchanges), your use of our products and services and details of enquiries or complaints you make. If you create an account, we may collect account information, including username, password, preferences and settings. If you communicate with us, we may collect correspondence or enquiries submitted through our contact form or customer service.
We may collect information about how you access, use and interact with the website. We may do this by using a range of tools such as Google Analytics, Shopify Analytics, Stripe Billing Analytics, PayPal reporting tools and similar tools. This information may include (without limitation):
§ the location from which you have come to the site and the pages you have visited; and
§ technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.
We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.
Why do we collect, hold and use your personal information?
We collect, hold and use your personal information so that we can:
§ provide, tailor and improve the Services and your user experience;
§ provide you with products and services, including to perform our contract with you;
§ to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account;
§ to process purchases, returns, exchanges or other transactions;
§ to create, maintain and otherwise manage your account;
§ to arrange for shipping, to facilitate any returns and exchanges;
§ to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases;
§ respond to your enquiries, complaints or other communications;
§ comply with our legal obligations and assist government and law enforcement agencies or regulators;
§ identify and tell you about other products or services that we think may be of interest to you;
§ for marketing and promotional purposes, including to conduct marketing and advertising activities (including via email, text message, postal services or via online platforms);
§ for security and fraud prevention and to protect against unauthorised activity;
§ to authenticate your account, to provide a secure payment and shopping experience;
§ detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services;
§ to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you;
§ to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies; and
§ manage our business operations and customer service functions.
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
You may opt out of marketing communications by using the unsubscribe link provided in our emails.
How do we collect your personal information?
We may collect personal information:
§ directly from you, including whenever you interact with us.
§ automatically through the use of cookies or similar technologies;
§ from service providers such as Shopify, Stripe, PayPal and Afterpay;
§ from our business partners or affiliates;
§ from other third parties.
How do we store and hold personal information?
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
These processes and systems may include:
§ the use of identity and access management technologies to control access to systems on which information is processed and stored;
§ requiring all principals and employees to comply with internal information security policies and keep information secure;
§ requiring all principals and employees to complete training about information security; and
§ monitoring and regularly reviewing our practise against our own policies and against industry best practice.
We will retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as otherwise required by law. We will take reasonable steps to destroy or de-identify personal information once we no longer require it for such purposes or for any secondary purpose permitted under the Privacy Act.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee ‘perfect security’. In addition, any information you send to us may not be secure while in transit.
Who do we disclose your personal information to, and why?
We may transfer or disclose your personal information:
§ to our service providers, such as Shopify, Stripe, Paypal, Afterpay and logistics partners;
§ to government bodies, regulators or otherwise as required or authorised by law;
§ with our affiliates and our related entities within our corporate group;
§ when you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations;
§ in connection with a corporate transaction, including a sale of the business;
§ where you have expressly consented to such disclosure or the consent may be reasonably inferred from the circumstances; or
§ to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests);
§ to enforce any applicable terms of service or policies;
§ to protect or defend the Services, our rights, and the rights of our users or others; and
§ where we are otherwise permitted to disclose the information under the Privacy Act.
For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
Payments
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, Mastercard and American Express. PCI-DSS requirements help ensure the secure handling of payment information.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Information provided to Stripe, PayPal or Afterpay
Purchases made through this site may be processed externally by third-party payment providers, including Stripe, PayPal or Afterpay.
Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Stripe, other than information that is required in order to process your order and deliver your purchased items to you (such as your full name, email address and billing and/or postal address).
You can view each provider’s privacy policy at:
Stripe: https://stripe.com/au/privacy
PayPal: https://www.paypal.com/au/legalhub/paypal/privacy-full
Afterpay: https://www.afterpay.com/en-AU/privacy-policy
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Do we disclose personal information to overseas recipients?
We may disclose your personal information to recipients which are located outside Australia.
Those recipients may be located in the United States of America, the United Kingdom, Singapore and the European Union.
Do we use your personal information for marketing?
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to.
Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
Access to and correction of your personal information
You may access or request correction of the personal information that we hold about you by contacting us or accessing your account via the dashboard feature on the website. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.
If the European Union (EU) General Data Protection Regulation (GDPR) applies to you, as a data subject, you may have the right to:
§ have your data deleted or corrected where it is inaccurate;
§ object to your data being processed and to restrict processing;
§ withdraw consent to having your data processed;
§ have your data provided in a standard format so that it can be transferred elsewhere; and
§ not be subject to a decision based solely on automated processing.
(Data Subject Rights)
To the extent that the EU GDPR applies, we may implement processes to deal with Data Subject Rights requests. Our actions and responsibilities will depend on whether we are the controller or processer of the personal data at issue. Depending on our role as either a controller or processor, the process for enabling Data Subject Rights may differ, and are always subject to applicable law. Please refer to the Contact Details section of this policy if you have a specific need for assistance with a Data Subject Rights request.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled a privacy issue and the Privacy Act applies, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.
If you have any questions, comments, requests or concerns, please contact us via the web form accessible via the Site.
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
You may obtain a copy of our current policy from our website or by contacting us at the contact details above.